Shipping Policy

QRFS is dedicated to getting you the right fire safety parts and equipment quickly. We ship to all 50 states, Canada, Mexico, and most international destinations outside of North America.

We do not ship to any location where the United States’ State Department has a trade embargo or has advised against transacting commerce. We reserve the right to refuse any order, including those originating outside of the United States.

Shipping Time

90% of orders ship the same day and the average delivery time is 2-3 days anywhere in the United States. Most orders received before 3:00 PM ET will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

Shipping Options

QRFS provides you with shipping options at the checkout. Domestic orders ship via … 

  • UPS or FedEx:

    • For most heavier or more expensive international shipments
    • Special restriction: Does not ship to PO Boxes and all addresses must include a street address, city, state, and postal code
    • We reserve the right to select either carrier at our discretion

  • USPS:
    • For most ‘standard shipping’ selections we will ship through the United States Postal Service
    • For any order shipping to a APO/DPO address
    • For many lightweight international shipments

  • DHL:
    • For some international shipments

  • FedEx Freight:
    • For most less-than-truckload (LTL) shipments on a pallet
    • Liftgate may incur an extra charge

… unless you request different arrangements, or it is beneficial in terms of cost or speed of delivery to ship through LTL freight shipping. LTL shipments are usually offered for any shipment with many items or heavier goods (> 70 lbs.) to the continental United States. Please make sure to inspect all LTL shipments before accepting them. If your LTL shipment is damaged, please refuse delivery and contact QRFS immediately. See our return policy for more details.

QRFS can ship on your UPS or FedEx ground account upon request and approval. Please contact our customer service to make arrangements for shipping on account. We will require the company name, account number, and postal code.

QRFS will NOT ship with any carrier not listed above, with the exception of freight carriers. Please do not contact us requesting that we use a carrier not listed above.

Order Delivery Time

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Quick Response Fire Supply or other parties as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Once shipments are in the possession of the shipping carrier, the carrier is responsible for the items. Customers should contact the shipping company directly for issues with delivery.

UPS: 1 800 742-5877
FedEx: 1 800 463-3339
United States Postal Service: 1 800 275-8777

Shipping Communications

QRFS will email a tracking number as soon as it is created to the email address associated with the order. Additionally, QRFS will send a notification when your package is out for delivery and when it has been delivered.

Damaged Shipments

Occasionally, packages are damaged in transit. It is the buyer’s responsibility to inspect packages shipped via a parcel carrier (e.g., UPS, FedEx, USPS) upon receipt and notify QRFS within 48 hours if the package arrived damaged through our Order Status and Return Form or by calling customer service.

Please inspect all freight shipments (e.g., Conway Freight, FedEx Freight, etc.) carefully before accepting the shipment. If a package looks damaged in anyway, please do not sign for it. Refuse delivery and contact QRFS customer service immediately with a description of the damage.

Returns or Replacements

See our return policy.