Terms of Service
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Quick Response Fire Supply reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept Paypal, checks, money orders, and wire transfers. There is no surcharge for using any of these methods to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Orders are processed upon receipt of a money order or cashier’s check. For company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM ET , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Quick Response Fire Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Quick Response Fire Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Quick Response Fire Supply shall immediately issue a credit to your credit card account in the amount of the incorrect price.
QRFS SALES AND USE TAX POLICY STATEMENT
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
QRFS COLLECTS SALES TAX in states where we have physical presence (or nexus) and states that require remote sellers to collect sales tax from customers.
QRFS DOES NOT COLLECT SALES TAX in any state that it is not required to by state law.
FOR OUR TAX-EXEMPT CUSTOMERS:
QRFS DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.
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Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Quick Response Fire Supply LLC, Copyright © 2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Quick Response Fire Supply signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Shipping Time -- Most orders received before 3:00PM ET will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
QRFS provides you with shipping options at the checkout. Domestically all orders ship via UPS, FedEx, or USPS, unless you request different arrangements or it is beneficial in terms of cost or speed of delivery to ship LTL.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Quick Response Fire Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. In both these situations, contact QRFS for a return label by emailing [email protected] or calling (888) 361.6662.
In the event that you order incorrect material through no fault of QRFS, we charge a 25% restocking fee deducted from the total amount of the refund and shipping in both directions is the responsibility of the buyer. All returns are only accepted within 30 days of purchase.